Frequently Asked Questions

How can we help you?

We hope you have found an answer to your question. If not, please contact us by email.

I am not a professional. Can I still create an account and place an order on the website?

Yes. However, to create your account you must fill in the "Company" field. You can simply enter "/", for example.

When I try to place an order, the following message appears: "No shipping methods are available for your address".

Of course we can deliver to your address! This issue is usually related to a cookie in your browser. To solve it, you can either switch browsers and try to place your order again, or contact us via our contact form.

I want to be invoiced excluding VAT, but my intra-Community VAT number is not recognized.

We can invoice excluding VAT any professional with a valid intra-Community VAT number in the VIES database. When you create an account or place an order on our website, we automatically verify your VAT number. In some cases, your number may not be accepted for the following reasons:

You entered your VAT number on your billing address but forgot to enter it on the SHIPPING address.
Your intra-Community VAT number is incorrect. This number is different from your VAT number and your SIRET number. It can easily be found on the societe.com website.
The VIES verification service is overloaded at the time of the check. In that case, we cannot validate your intra-Community VAT number and must invoice including VAT. To be invoiced excluding VAT, simply wait a few hours or contact us via our contact form.
Your company was recently created, but your intra-Community VAT number has not yet been registered in the European VIES database. You simply need to contact your accountant, who will take care of this formality, which usually only takes a few days.

Please do NOT place an order until your intra-Community VAT number has been validated. Otherwise, it will create unnecessary and time-consuming accounting entries to correct.